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Our Commitment

Expertise

  • We will provide patients with the most up to date and clinically proven retinal techniques and services provided by Board Certified and Fellowship trained retinal specialists.
  • We will base our recommendations for new techniques on the most recent research and personal clinical experiences.
  • Our examinations will be thorough and our recommendations will be cognizant and inclusive of treatment and care plans provided by other practitioners.
 

Communication

  • Treatment options will be presented to patients in a manner that is easy to understand, respectful, balanced and unbiased.
  • All Retina Associates employees will be trained in advanced communication and listening skills.
  • All patients will be provided ample time and opportunity to have their questions addressed thoroughly.
  • All patients will receive a personalized telephone call from our staff following all retinal surgical procedures.
  • All referring physicians will be provided with written communication in a timely fashion following the patient visit.

 

Respect

  • We will respect the opinions and perspectives of patients, referring professionals and family members.
  • We will respect the value of our patients' time by:
    • Targeting 100% of all office visits to begin within 10 minutes of the scheduled time.
    • Providing consultative, diagnostic and treatment services during the same visit.
 

Patient Education

  • Patients will be active participants in their health care decisions. The benefits and risks of the treatment options will be discussed with the patient.
  • Printed educational materials will be provided to patients to ensure their full understanding of their retinal problem and the proposed treatment plan.
  • Patients will have access to important retina news on this website.

 

Availability

  • We offer convenient office locations in Annapolis, Bowie, Columbia, Rockville, and Silver Spring. We are always available to handle your retina emergencies.
  • Emergent retina problems will be cared for on a "same day" basis.
  • We provide 24 hours a day, 7 days a week telephone access to retina specialists.
 

Satisfaction

  • Patient satisfaction will be monitored and managed to continually seek improvement in the areas most important to patients and referral sources.
  • Patient care concerns and complaints will be acknowledged promptly.